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FAQ: Healthcare During COVID-19

April 24, 2020

Atlantic, IA — During the current COVID-19 pandemic, many people are wondering about their healthcare needs and making appointments at Cass County Health System.

Can I see a healthcare provider in person?

Yes. Appointments are available across CCHS, and at Atlantic Medical Center, RHC, we also offer walk-in care all day Monday through Friday and on Saturday mornings. At this time, most of our visiting specialists are still coming to the CCHS Specialty Clinic.

Can I see my provider through telehealth?

All providers at Atlantic Medical Center, RHC or its satellite locations, can see patients via telehealth. While telehealth isn’t the right choice for all appointments, it is a great option for patients who are due for follow-up care or some patients with chronic issues. Patients will need to use a smart phone, tablet, or computer that has a camera, microphone, and speakers.

What about prenatal appointments and well-child visits?

For prenatal appointments and well child visits, the Anita and Griswold Medical Centers are designated well-care clinics staffed by Dr. Angela Weppler and Jessica Jackson, ARNP. All people coming to the well-care clinics are screened over the phone and at the door prior to coming into the clinics. Kindergarten physicals and routine childhood immunizations can be done here, too.

Are you doing surgeries and surgery clinic appointments?
Surgery clinic appointments for general surgery and orthopedics are available as well. Elective surgeries are now being scheduled in a limited, safe capacity for lower-risk patients with priority going to those with the most urgent needs.

What about Rehabilitation Services?

Appointments are available for physical therapy, occupational therapy, and speech therapy.

I’m a high-risk patient. Should I come in for an appointment?

For people who are at high risk of severe complications from COVID-19, it’s always best to talk to your provider’s office about your appointment options, and how to safely get the care you need. All patients with respiratory illnesses are being cared for in a separate section of Atlantic Medical Center, or in the Emergency Department, so that we can keep the risk of exposure to our staff and patients to a minimum.

Shouldn’t we all just wait to go to the doctor until this is all over?

Unfortunately, no one can predict exactly when the COVID-19 pandemic will be over, and there are many health issues that should not be ignored or treatments delayed. Staying healthy, staying active, and managing your chronic diseases are all a big part of helping the healthcare system to flatten the curve. We do not want patients to ignore important health problems that could develop into more serious issues. We encourage you to talk with your provider about how to safely get the care you need now.

Test Iowa information can be found at testiowa.com or casshealth.org/testiowa.
If you have symptoms or questions about COVID-19, please call 712-243-2850 to talk to our COVID-19 hotline.
We are currently experiencing a phone outage at our main Atlantic site. Please call 717-778-5140 to be routed to the appropriate location.
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