Recognition of Service Excellence

The Recognition of Service Excellence (ROSE) Award was created to honor and celebrate employees of Cass Health who exemplify dedication, compassion, and a commitment to service excellence in carrying out their duties and advancing the goals and mission of Cass Health.

The ROSE Award was established for full and part-time non-nursing employees, as a sister to The DAISY Award. Nominations can be made by patients or their family & friends, co-workers, providers, volunteers, or members of the leadership team.

ROSE Selection Criteria

Knowledgeable and efficient in the job they do

  • Completed tasks efficiently  
  • Mindful of other’s time 
  • Understood concerns and addressed issues quickly 

Compassionate and respectful in their actions and words

  • Gave undivided attention 
  • Listened to concerns and needs 
  • Interacted in a helpful, courteous manner 

Worked with the care team to meet needs of others

  • Communicated patient needs to other team members 
  • Interacted in a professional manner with co-workers  

Goes above and beyond to ensure the best outcome for our patients, their families, and visitors

  • Anticipated needs 
  • Exceeded expectations 
  • Delivered high quality service and care 

To Nominate an Employee

Please complete the nomination form below. Please be sure to include your contact information; if your nominee is chosen, we may ask you to participate in the award ceremony.