Atlantic, IA – Cass Health is proud to announce that Sara Arnold, PharmD is the newest recipient of the Recognition of Service Excellence (ROSE) Award. A graduate of Creighton University, Arnold has worked as a pharmacist for 20 years— including the last 17 years at Cass Health. She recently was named the new Director of Pharmacy.

Arnold was nominated by three different coworkers, clearly displaying how her customer service is evident across departments and specialties. One of her nominators, Hospitalist Paul Kerschinske, MSN, ARNP, ACNP-BC, wrote, “[Sara] goes above and beyond to assist all of us in the inpatient floor, and I am sure she is the same with everyone in the building, from the infusion clinic to outpatient clinic to the ED and IPS. It is always a pleasure to work with Sara, and I feel very comfortable going to her with any problems, or just to talk through my thought processes regarding patient medications. If there is something she doesn’t know off the top of her head, Sara is fantastic researching the problem and then, most importantly, following up in a very timely manner.”

Another nominator wrote, “No matter how complex the situation, Sara always goes above and beyond to find the best solution for the patient.”

After being surprised with the award, Arnold commented, “It is such an honor to be thought of by your coworkers that way. I love the diversity in the work I get to do and the growth I’ve been able to experience at Cass Health.  From answering questions from our primary care providers to the emergency room and oncology treatment room, one day is never the same as the last.  My coworkers are some of the most caring, knowledgeable people I know, and they make coming to work everyday fun and rewarding.”

When asked what her secret to great customer service is, she said, “Everyone carries a burden you don’t always get to see.  Grace goes a long way, so treat people the way you would want to be treated.”

The ROSE Award was created to honor and celebrate non-nursing employees of Cass Health who exemplify dedication, compassion, and a commitment to service excellence in carrying out their duties and advancing the goals and mission of Cass Health. The criteria are being knowledgeable and efficient, being compassionate and respectful, working with the care team, and going above and beyond for others. Nominations can be made by anytime online at casshealth.org/rose.