Hospital Week Profile: Kelly & Alex Drake



Alex and Kelly Drake

Hospital Week Profile: Kelly & Alex Drake

Working Side-by-Side

There aren’t a lot of siblings who work at the same place, in the same job, sitting next to each other. But for Kelly and Alex Drake, it’s part of their normal routine.

Kelly and Alex both work in Emergency Department Admissions at Cass County Health System. They are the first faces you see when you check in at the ED or check in for surgery. In their job, they also call to preregister dozens of patients every day, and they answer a million questions.

“We handle so many calls, patients, we are juggling family members, checking people in,” said Kelly.
“It takes patience.”

“And writing down notes all over,” chimed in Alex.

Working in the Emergency Department can be stressful, but both are well suited to the role they are in—even though Kelly is the extrovert and Alex is the introvert, they both have mastered the ability to multitask, work quickly and efficiently, and be able to stay calm at all times.
“It takes a lot to rattle us,” said Kelly. “It takes a lot to get either of us to the point of feeling overwhelmed.”

Kelly was the first sibling to begin with CCHS six years ago. She had years of experience in admissions already. Kelly worked at University of Nebraska Medical Center in Omaha, and then moved to Sioux Falls, South Dakota, in 2004 where she also worked in admissions at a trauma hospital.

After the birth of her first son, she decided it was time to move closer to family. In 2011, Kelly moved back to Walnut, their hometown, and began her career at CCHS. Today, Kelly’s sons, Caden (6) and Liam (4) keep her busy outside of work.

Alex is an Iowa State graduate with a degree in psychology. He was living in Ames and decided to move back to Walnut in 2014. Alex lives with Kelly and her two sons, and he now has two years of admissions work under his belt at CCHS. When he’s not at work, he’s probably on a basketball court in Avoca or playing guitar.

At work, they banter back and forth like siblings do, but they truly get along very well. One thing that they can agree on is they both really love working in a smaller hospital where they can get to know the other employees and build relationships with the patients and families they serve.

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